PREVIEW

VPN not connecting

Skill: vpn-repair · Risk: medium · Steps: 14

Diagnoses and repairs VPN connectivity issues including stale connections, misconfigured profiles, expired certificates, missing network extensions, and DNS leaks.

What it does, step by step

Step 1. Checks whether the VPN is currently connected and identifies which VPN client is in use. read-only · check_vpn_status

Step 2. Looks up the VPN connection profiles configured on the device. deletes data, asks permission, preview first · get_vpn_profiles, reconnect_vpn

Step 3. Checks whether the device has basic internet access at all. read-only · check_connectivity

Step 4. Checks whether the VPN server itself can be reached. read-only, conditional · check_connectivity

Step 5. Checks whether the VPN’s security certificate has expired, for certificate-based VPNs only. read-only · check_certificate_expiry

Step 6. Lists all VPN and security network extensions installed on the device. read-only · check_network_extension

Step 7. Asks the user to approve a pending VPN network extension in system settings. asks the user · wait_for_user_ack

Step 8. Asks the user which VPN profile to use when more than one exists. asks the user, conditional · wait_for_user_ack, request_user_input

Step 9. Reconnects the VPN using the selected profile and confirms whether it came back online. deletes data, asks permission, preview first · reconnect_vpn

Step 10. Asks the user to confirm they’ve manually reconnected and signed back into the VPN. asks the user, conditional · wait_for_user_ack

Step 11. Clears cached DNS entries left over from before the tunnel reconnected. read-only, conditional · flush_dns_cache

Step 12. Asks the user for an internal address to test whether traffic routes through the tunnel. asks the user, conditional · request_user_input

Step 13. Checks whether the internal address is reachable to confirm the tunnel is routing traffic. read-only, conditional · check_connectivity

Step 14. Summarizes findings and fixes, escalating certificate, extension, or server issues to IT as needed. no tools

Tools it may use

check_vpn_status, get_vpn_profiles, check_connectivity, check_certificate_expiry, check_network_extension, reconnect_vpn, flush_dns_cache, wait_for_user_ack, request_user_input