Submit issue to IT helpdesk
Skill: triage · Risk: low · Steps: 2
Collects structured intake information when no specific skill matches the user’s IT request. Presents the issue classified into category, urgency, affected system, and symptoms for user review. Ticket submission is handled by the existing post-execution createTicket() path.
What it does, step by step
Step 1. Shows a summary of the request’s category, urgency, system, and symptoms for confirmation.
asks the user, conditional · present_intake_form
Step 2. Gathers extra technical details relevant to the issue’s category to aid troubleshooting.
read-only · check_connectivity, list_installed_apps, list_usb_devices, get_processes, check_mail_account_config, list_printers, get_top_consumers, check_firewall_status
Tools it may use
present_intake_form, check_connectivity, get_top_consumers, list_installed_apps, list_usb_devices, check_firewall_status, check_mail_account_config, list_printers, get_processes