Unlock an Okta user account

Skill: okta-account-unlock · Risk: high · Steps: 6

Unlocks an Okta user account stuck in LOCKED_OUT status after too many failed sign-in attempts, restoring the user’s ability to authenticate.

What it does, step by step

Step 1. Checks whether the account exists and confirms it is actually locked out before continuing. read-only · c_okta_get_user

Step 2. Reviews the user’s MFA enrollment to spot possible causes of the lockout. read-only · c_okta_get_mfa_status

Step 3. Asks the user to confirm before unlocking the account. asks the user · wait_for_user_ack

Step 4. Removes the lockout so the account can authenticate again. makes a change, asks permission, preview first · c_okta_unlock_account

Step 5. Confirms the account status has returned to active after unlocking. read-only · c_okta_get_user

Step 6. Tells the user the account is active again and suggests follow-up steps if needed. no tools